VIENNA Advantage Customer Relationship Management
Harness the benefits of proven CRM concepts with the unparalleled features of VIENNA Advantage CRM. Establish a fail-proof process & system, in order to maximize profits, create long-term clients and add value to your products.
KEY DIFFERENTIATORS
- Covers complete set of CRM features
- First Mid-Market CRM, based on Model Driven Architecture
- Choice between On-premises and Cloud editions
- Integrated with ERP & DMS, on demand
- Inbuilt Workflow Management System
- Integrated Collaboration & Productivity Features
- Highly Scalable and User-Friendly
- Inbuilt Dynamic Reporting Capabilities
Benefits
- SALES STAFF
- Know your customers better
- Organize yourself and your activities
- Get reminders by your systems
- Get alerts by your system to act on circumstances
- Quickly access and record information
- Co-ordinate better with your agents and subordinates
- SALES MANAGER
- Control your sales-staff activities
- Delegate work more efficiently
- Set a clear sales process, even for new employees
- Promote teamwork by creating structured teams
- Set sales targets and follow up on them
- MARKETING STAFF
- Know your successful campaigns
- Analyse your target groups better
- Plan measures and ensure their effectiveness
- Budget Campaigns and Channels
- See real-time reports on your campaigns and leads
- CUSTOMER SERVICE STAFF
- See unresolved customer requests
- Workflow-based routing to specific department, roles or persons
- Track time taken to resolve issues
- Record billable items on tickets See efficiency reports
- TOP MANAGEMENT
- Know your forecasted sales and drill down to each opportunity
- Control your sales regions and sales force
- Get real-time reporting on sales figures, sales funnel
- See cost versus revenue analysis on real-time
- Easily roll out policies, price changes, new products
Features
CUSTOMER SUPPORT
- Customer Portal
- Customer request handling
- Customer Request Invoicing
- Service Level Agreement (SLA)
SALES FORECAST
- Team Forecast
- Master Forecast
- Master versus Team Forecast
- Team Forecast Report
- Master Forecast Report
REPORTING AND ANALYTICS
- Inbuilt reporting system
- Automatic report generation
- Export integration with crystal reports
- Dynamic dashboard reporting
EXTENSIONS
- Order Management
- Contract Invoicing
- Commissions
SALES-FORCE AUTOMATION
- Leads Management
- Opportunities Management
- Sales Regions and other dimensions
- Predefined or flexible sales process-flow
- Follow-ups using Tasks, Calendar and Alerts
- Templates
MARKETING & CAMPAIGNING
- Customer Segmentation
- Campaign Planning (Cost and Tasks)
- Involve resources and items
- Campaign Forecast
- Online and Offline Campaign
- Email Campaign Execution from within system
- Campaign success tracking
CUSTOMER DATA AND HISTORY
- Customer Master data
- Customer Communication Data
- Customer Data Segmentation
- Customer Target Groups
- Customer Preferences, Order History
SALES ANALYTICS
- Role Based Analytics
- Role Based Dashboard charts and views
- Dynamic KPls Dynamic Alerts
- User defined reports and print formats
- Scheduled report distribution
AGILE
- Mix your own ERP using the inbuilt Marketplace
- Custom Apps
- Partner Modules
- Reproduce effort
- Transportable Industry Templates
- Transport Language Packs
- Transport Modules
- Transport Data
- Self-upgrading
MOBILITY
- HTMLS based User interface on Mobile Devices
- ERP features available on mobile devices
- Customization in ERP windows automatically reflect on the mobile devices
- Fast and User-friendly interfaces
- eFeatures on iPhone and Android devices, as of now
DOCUMENT MANAGEMENT
- Upload, scan documents, OCR
- Attach documents to any record in the system
- Powerful search within documents
- Generate documents from templates
- Document routing using workflow
- Scalable search engine
ADMINISTRATIVE FEATURES
- Strong Role-based security concept
- Audit Trails
- Schedulers
- Back-ups
- Processors
- Error Logs
PRODUCTIVITY FEATURES
- Workspace
- Extendable Business Cockpit
- Email, SMS, Mail Merge
- Calendar
- Activities and Tasks
- Requests
- Synchronize with Google and iCloud
- iPhone and Android interface
- Follow-ups
- Workflow
- Excel Import / Export
- Dashboards
EXTENDABLE AND FLEXIBLE
- Without coding • Extendable User interface by Visual Tools
- With coding • Interface to third-party applications
• Extendable Workflow
• Extendable Reports
• Extendable Languages, Help
• Extendable Business Logic
• Extendable Analytics
• Custom Form development
• Custom Processes development
OTHER FEATURES
- Account Management
- Activity Management
- Alerts & Notifications
- Appointments Email & SMS
- Contract Management
- Mail /SMS / Email Campaigns
- Time & Expense Management
OTHER FEATURES
- Incentive / Commission Set up & calculation
- Opportunity to integrated with phone systems through web services
- Request Management
- Tightly integrated with ERP functionalities